Customer Servicing by Chuck Reaves

Customer Servicing Chuck Reaves   INTRODUCTION   Your customers will compare your level of customer service with that of every vendor they deal with, both personally and professionally. This means that if your customer shops at Nordstrom’s, that is the...

Customer Focus For Increased Profits by Howard E. Hyden

Customer Focus For Increased Profits Howard E. Hyden   THE WAKE-UP CALL In the 80’s, America got a wake-up call on three fronts: Quality: Today, everybody is doing quality. It used to be a competitive advantage; it is now merely entry into the game. Environment: The...